This Privacy Policy describes how Cheats.Love (“we”, “our”, or “the Company”) collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR).
1. Data Controller
The controller of your personal data is the registered owner of Cheats.Love, a company based in Portugal. Contact: admin@cheats.love.
2. What Data We Collect
- Name and email address (if provided voluntarily)
- Billing and payment information (processed by third-party providers)
- IP address, browser type, and location data
- Messages you send via live chat (tawk.to)
- Usage data and statistics via cookies (Google Analytics)
3. Purpose of Processing
We process your data to:
- Fulfill your order and deliver digital products
- Provide customer support and respond to inquiries
- Improve our services and user experience
- Comply with legal and tax obligations
4. Legal Basis
- Performance of a contract (Article 6(1)(b) GDPR)
- Legal obligations (Article 6(1)(c))
- Legitimate interests (Article 6(1)(f)) – e.g. improving our services
5. Data Sharing
We may share your data with trusted third-party services, including:
- Payment processors (e.g. Stripe, NOWPayments)
- Customer support tools (e.g. tawk.to)
- Analytics services (e.g. Google Analytics)
We ensure that these providers adhere to appropriate data protection standards, including standard contractual clauses where applicable.
6. Cookies
We use cookies to enhance your browsing experience and collect anonymized usage data. You can manage cookie settings in your browser. We do not use cookies for third-party marketing without your consent.
7. Your Rights
You have the right to:
- Access your personal data
- Request rectification or deletion
- Withdraw consent at any time
- Object to processing under certain circumstances
- File a complaint with a supervisory authority
To exercise any of your rights, contact us at admin@cheats.love.
8. Data Retention
We retain data only as long as necessary to fulfill contractual and legal obligations. Billing data is retained for 10 years as required under Portuguese tax law.
9. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
10. International Transfers
Some data may be processed outside the EU (e.g. via tawk.to or Google). We ensure such transfers comply with GDPR standards via SCCs or equivalent legal mechanisms.
11. Changes
We may update this policy at any time. Significant changes will be posted on this page. Continued use of our services implies acceptance of the current version.